faq

FAQ

Frequently asked questions about Bao Candles

14

 What kind of jewellery surprise piece can I expect to find?

You may find a necklace, bracelet, pair of earring or a brooch. You just never know what kind of surprise will come out of your candle until you burn the wax down and your jewellery is revealed! You will discover jewellery ranging from silver plated, gold plated,solid silver or gold jewellery some with stones made Austrian crystal and may include real stones or other precious jewels. If the jewellery has ’18KGP’,’925′ or similar information imprinted on it than you have a jewel that is higher value. Unmarked jewellery is likely to be lower value. Like Kinder Egg, the jewellery is a bonus that comes with every candle!

 14Can I choose the type of jewellery I want in my candle?

It is not possible, because even we do not know and do not keep track of jewellery pieces in the candles. It’s a surprise and is part of Bao candle experience!

14 Do you ship internationally?

Yes, we ship Bao candles worldwide. Deliveries within Europe take around 3-7 working days, while to the USA 7-14 working days and up to 21 days Rest of the World.

14 How was the name Bao Candles born?

B·a·o – means a jewel or gem; a treasure; precious; rare. Our candles are unique and contain stunning surprise jewellery pieces!

14 What should I know before lighting the candle first time?

The first time you light the candle, you should allow it to burn side to side. This way second and subseqent lightings will always burn side to side as soy wax has ‘memory’ of the first lighting. This will also give you maximum the fragrance and an even burn.

14 Why my candles are smoking?

Primary reason that may affect smoking is not keeping the wick trimmed after every burn. You should trim it to 6-8mm to ensure a long lasting candle, minimise soot and remove any mushrooming of the wick left from the previous burn. Re-trim the wick before every use, but be sure not to over trim it as you may not be able to re-light the candle. If you do not trim the wick regularly or it has been left to burn too long you may get a “mushroom” of carbon on the end of the wick. This may cause some soot to collect on the inside of the glass jar. If this happens, extinguish your candle, wait for it to cool, wipe off the carbon marks with a clean damp cloth and re-light. You should also keep your candles away from drafts to prevent smoking and soot. Bao Candles produce little to no soot when burned properly, but any candle will smoke and create soot if exposed to too much air, which is what happens if there is a draft.

 How to extinguish the candle?

Do not blow out your candle, extinguish your candle by dipping the wick into the melted wax and straighten. This will stop the wick smoking and will help with re-lighting the next time.

 14Why does the top of my candle appear slightly uneven?

Please remember that the candles are hand poured. Although every effort is made to ensure the consistency, every candle will be different. This does not effect the candle in any way. This is also a sign of natural soy wax being hand poured.

14 Why does my soy candle look frosty?

Frosting (also known as “bloom”) is caused when a crystal different from the body of the candle is formed while liquid wax turns into a solid. When a liquid turns into a solid it forms crystals. Frosting is a natural characteristic of soy and is part of the soy experience! It is not a flaw, and it is strictly unique to pure soy candles. Frosting does not effect the scent throw or the burning properties of the candle. You can safely burn a candle with a bloom without worry. To minimize frosting, try to keep your candle out of direct sunlight and fluorescent lighting. Even changes in the weather can cause additional frosting. It is almost impossible to stop the soy wax from blooming. It’s just one of the beautiful and natural features of this wonderful wax.

14 What type of wax has been used in making Bao candles?

Bao Candles are made from pure soy wax.

14 I had an accident and spilled the wax on my clothes. How should I clean it?

One of the greatest features of soy wax is that it does not leave any stains and is easy to clean. Simply wash your garment as usually and the wax will be gone.

14 What kind of wicks do you use in Bao Candles?

We use lead-free cotton wicks.

14 Can I reuse glass jar after the candle is burned?

Yes, and we would highly recommend that! If no wax is left, simply discard the wick holder and clean the glass jar with warm soapy water. If you have any wax left, simply take any wooden spoon or spatula and scoop the remaining wax. Then simply clean with warm soapy water.

14 What are the safety rules that I should keep in mind when burning candles?

 

  • Burn in a draft free area clear of combustible material such as curtains, books, baskets, etc.
  • Candles should be spaced apart while lit to prevent uneven burning.
  • Keep the burn pool clean; never throw matches into the candle.
  • Keep candles out of direct sunlight and away from heat sources.
  • Always place candles on or in a non-combustible, heat-resistant base set on a level stable surface. It will not affect the candle in any way, it just loses its creamy white colour.
  • Extremes of heat and cold should be avoided. Do not store candles in the freezer and never leave them in a hot car.
  • Keep away from small children and pets.